Scheduling & Reminders
Reminders sent. Cancellations refilled. Patients re-booked.
48h + 2h SMS reminders, a priority waitlist that auto-fills cancellations, and a post-appointment automation pathway — all visible at a glance.
✦
Cancellation auto-filled from waitlistAI Agent
Eleanor Vass cancelled Wed 11:00 OT — AI offered the slot to Emily Hatcher (priority: workcover, waiting 6d). Accepted in 47 seconds.
Reasoning: matched practitioner skill (OT · hand therapy), proximity to home (2.1km), confirmed prior preference for morning slots.
78%
backfill rate
-40%
no-shows
Week 02 – 06 March
Reminder states: sent · confirmed · pending · AI backfilled
✓ 48h SMS sent✓ confirmed… awaiting reply✦ AI backfilled
Mon 02
Tue 03
Wed 04
Thu 05
Fri 06
08:00
Liam Bryce
Initial · Roussos · Physio
✓ confirmed
Hana Watanabe
Review · Roussos · Physio
✓ confirmed
Asha Patel
Review · Kovac · Physio
✓ 48h SMS sent
09:00
Jordan Ellis
Review · Rao · Podiatry
✓ confirmed
Brody Sutton
Review · Rao · Podiatry
… awaiting reply
Caleb Mori
Review · Roussos · Physio
✓ 48h SMS sent
10:00
Asha Patel
Review · Brennan · OT
✓ confirmed
Sam Whitford
Assessment · O'Connell · OT
✓ confirmed
Theo Lambert
Nail care · Rao · Podiatry
✓ 48h SMS sent
11:00
Marcus Tran
Review · Roussos · Physio
✓ 48h SMS sent
Eleanor Vass
Hand therapy · Brennan · OT
✓ 48h SMS sent
12:00
Priya Kalia
Backfilled · O'Connell · OT
✦ AI backfilled
Sienna Park
Splint · O'Connell · OT
… awaiting reply
13:00
Noah Whitford
Orthotic fit · Rao · Podiatry
✓ 48h SMS sent
Lin Chen
Initial · Kovac · Physio
✓ 48h SMS sent
Iris Bell
Assessment · Brennan · OT
… awaiting reply
14:00
Marcus Tran
Review · Roussos · Physio
… awaiting reply
15:00
16:00
Priority waitlist
AI rankedSorted by clinical urgency, wait time, and slot-fit.
- waiting 9dRavi SinghPhysio · Review★ High · post-op
- waiting 6dEmily HatcherOT · Hand therapy★ High · workcover
- waiting 4dTomas WrenPodiatry · Orthotic★ Medium
- waiting 3dMae RobinsonPhysio · Initial★ Medium
Post-appointment automation pathway
Triggered automatically on appointment completion — runs without staff involvement.
T+0h
Discharge SMS
Care instructions PDF auto-attached
✦ AI Agent
T+24h
Exercise reminder
RTR Week 1 · 3 exercises · tap to log
✦ AI Agent
T+5d
Check-in
Pain score poll · escalates if ≥6/10
✦ AI Agent
T+12d
Re-book prompt
Offers next 3 available slots with Dr. Roussos
✦ AI Agent